Shipping, Payment & Returns
We ship all orders directly from the FUNK Brillenmanufaktur in Kinsau with the shipping service provider UPS.
As soon as we receive your order, we will pick the glasses for you in our warehouse. Then each frame has to pass the critical eyes of our final inspection. Only when everything fits 100%, the glasses are packed and sent on their way to you. Depending on the volume of orders, this can take about 2 working days.
UPS collects your parcel from us and in standard shipping it usually takes 2 working days within Germany until delivery to your shop. In neighbouring EU countries you can also expect about the same delivery time.
If you are shipping to a country outside the EU, e.g. Switzerland, you will have to allow some time for customs clearance.
The shipping costs vary depending on the recipient country and may be subject to short-term adjustments. The exact prices per country and weight class will be displayed at the checkout when you complete your order. If you need your delivery very urgently, we can also send it by express for an additional charge. Simply write us a corresponding instruction in the "Remark" field at the shop checkout.
For shipments to non-EU countries, additional customs and tax charges may apply that are beyond our control.
The terms of payment for online orders are the same as those stored in your FUNK customer account.
You can also pay by bank transfer as usual.
With regard to returns and exchanges, you have certainly already discussed our returns policy with your FUNKrep. The frames purchased here in the online shop are also covered by this policy.
Do you have a complaint? Before you directly order a new pair of glasses here in the shop, we ask you to contact either your FUNKrep or our internal sales department. With sustainability in mind and with a manufacturer in the background, it is often possible to repair damage or possibly only replace part of the glasses with a spare part.