Shipping, Payment & Returns
We ship all orders directly from the FUNK Brillenmanufaktur in Kinsau with the shipping service provider UPS.
As soon as we receive your order, we will pick the glasses for you in
our warehouse. Then each frame has to pass the critical eyes of our
final inspection. Only when everything fits 100%, the glasses are packed
and sent on their way to you. Depending on the volume of orders, this
can take about 2 working days.
UPS collects your parcel from us and
in standard shipping it usually takes 2 working days within Germany
until delivery to your shop. In neighbouring EU countries you can also
expect about the same delivery time.
If you are shipping to a country outside the EU, e.g. Switzerland, you will have to allow some time for customs clearance.
The shipping costs vary depending on the recipient country and may be
subject to short-term adjustments. The exact prices per country and
weight class will be displayed at the checkout when you complete your
order. If you need your delivery very urgently, we can also send it by
express for an additional charge. Simply write us a corresponding
instruction in the "Remark" field at the shop checkout.
For shipments to non-EU countries, additional customs and tax charges may apply that are beyond our control.
The terms of payment for online orders are the same as those stored in your FUNK customer account.
You can also pay by bank transfer as usual.
With regard to returns and exchanges, you have certainly already
discussed our returns policy with your FUNKrep. The frames purchased
here in the online shop are also covered by this policy.
have a complaint? Before you directly order a new pair of glasses here
in the shop, we ask you to contact either your FUNKrep or our internal
sales department. With sustainability in mind and with a manufacturer in
the background, it is often possible to repair damage or possibly only
replace part of the glasses with a spare part.